3.3.3.2 Determine Customer Deposit (Cash, Non-Cash, 3rd Party) : Determine Customer Deposit (Cash, Non-Cash, 3rd Party) Detailed Process Model Description

Determine Customer Deposit (Cash, Non-Cash, 3rd Party) Detailed Process Model Description
This section includes detailed descriptions of the steps involved in the Determine Customer Deposit (Cash, Non-Cash, 3rd Party)business process, including:
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1.1 Analyze Customer and Account and Determine if a Deposit is Needed
Reference: Determine Customer Deposit Process Model - Page 1 for the business process diagram associated with this activity.
Actor/Role: CSR
Description: The organization decides what type of Deposit (Cash or Non-Cash) may be required as a condition for providing service to a Customer or to a specific group of Customers. The process will be initiated as a part of the Start Service process or as a result of the Deposit Review process (Refer to 3.3.3.3 CC&B v2.5 Review Deposits for details). Regardless of the nature of the Deposit request, the CSR or Financial Analyst analyzes the customer's Credit History, External Credit score, and Account Information to determine if a Deposit is required for the given Customer and his Account. Sometimes the Account already has one or more Cash or Non-Cash Deposits. The CSR also reviews existing Deposits, using the Deposit Review or the organization can create an alternative Deposit Review Portal to understand if a new Deposit is needed or the existing Deposit can be used to satisfy new requirements (e.g. Deposit Class is the same, but amount must be different).
Note: CC&B allows multiple Deposits for the same Account.

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