3.3.3.2 Determine Customer Deposit (Cash, Non-Cash, 3rd Party) : Determine Customer Deposit (Cash, Non-Cash, 3rd Party) Detailed Process Model Description : 2.5 Create Bill Message to Communicate Changes

2.5 Create Bill Message to Communicate Changes
Reference: Determine Customer Deposit Process Model - Page 1 for the business process diagram associated with this activity.
Actor/Role: CSR/CC&B
Description: There are multiple options to communicate to and inform the Customer about changes made to their deposit. One of the most popular ways is to use bill messages. Bill messages avoid additional expenses to send separate letter or make phone calls.
A detailed description of how to create bill messages related to the Deposit and how to set up CC&B to make it happen can be found in 4.2.2.6 CC&B v2.5 Manage Deposit Charges process.
Entities to Configure

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